Shelduck Travel International Inc.
Terms & Conditions
Effective Date: 22 July 2026
Last Updated: 22 July 2026
These Terms & Conditions govern the relationship between Shelduck Travel International Inc. (the “Agency,” “we,” “us,” or “our”) and any person who requests, purchases, authorizes, or receives travel services through the Agency (the “Client,” “you,” or “your”). By requesting a quotation, authorizing a booking, submitting payment information, or otherwise instructing the Agency to act on your behalf, you agree to these Terms & Conditions.
1. Our role
Shelduck Travel International Inc. is an independent Alberta travel agency acting as a travel advisor and intermediary between Clients and Suppliers. We do not own, operate, control, or manage the transportation, accommodations, insurance, tours, cruises, car rentals, or other services purchased by the Client. The contractual obligations for those services exist between the Client and the applicable Supplier. The Agency is not a principal, carrier, tour operator, insurer, or provider of the travel services purchased by the Client and assumes no responsibility for the performance of those services except as required by applicable law. Our responsibilities are limited to arranging reservations, providing travel advisory services, facilitating communication with Suppliers, and performing related administrative services.
2. Supplier terms
All travel services are provided by independent Suppliers and are subject to the Supplier’s own terms and conditions, fare rules, cancellation policies, refund policies, contracts of carriage, and operational procedures. Except where the Agency has expressly agreed otherwise in writing, Supplier terms and conditions shall govern the travel product purchased and shall prevail in the event of any inconsistency with these Terms.
3. Quotes and pricing
All quotations are provided in good faith using pricing and availability supplied by third-party Suppliers at the time the quotation is prepared. Unless expressly stated otherwise, quotations are not guaranteed until the required payment has been authorized, the Booking has been accepted by the Supplier, and written confirmation has been issued. Prices, taxes, fuel surcharges, airport charges, exchange rates, government fees, resort fees, destination fees, baggage charges, seat selection fees, service charges, and Supplier-imposed fees may change without prior notice before confirmation. Airfares, taxes, carrier surcharges, exchange rates, and Supplier pricing may change at any time before ticket issuance or booking confirmation, even after a deposit has been received where permitted by the applicable Supplier. Unless otherwise agreed in writing, the Client assumes the risk of foreign currency fluctuations affecting Supplier pricing prior to booking confirmation.
4. Client information
You are solely responsible for ensuring that all information provided to us is complete, accurate, and current. This includes full legal names exactly as shown on government-issued identification or passports, dates of birth, citizenship, contact information, billing information, frequent flyer details, and any special service or medical requests. We are not responsible for losses, penalties, denied boarding, additional charges, cancelled reservations, or other damages resulting from inaccurate, incomplete, misleading, or late information supplied by the Client. You are responsible for reviewing every quotation, invoice, itinerary, confirmation, and travel document promptly upon receipt and notifying us immediately of any discrepancy.
5. Travel documents and entry rules
You are solely responsible for determining and satisfying all travel documentation and entry requirements for your itinerary. These may include passport validity, visas, transit visas, eTAs, ESTAs, vaccination requirements, health documentation, customs declarations, entry permits, and exit requirements. Entry requirements, health regulations, visa requirements, and government travel advisories may change without notice. The Agency does not undertake to monitor or notify Clients of changes after information has been provided. Any information we provide about travel documentation, destination conditions, or entry requirements is general information only and is not legal, immigration, tax, or medical advice. You are solely responsible for obtaining advice from the relevant government authorities or qualified professionals before travel. We do not guarantee admission into any country or acceptance by any Supplier.
6. Payments and confirmation
For many reservations, you authorize us to securely enter your payment information into the relevant Supplier’s or consolidator’s booking system solely to complete the requested Booking. By providing payment information, you authorize the Agency to submit that information through secure booking systems or authorized platforms solely for the purpose of completing the requested Booking. Where payment is processed directly by a Supplier or other third party, that entity is generally the merchant processing the transaction. A Booking is not confirmed until all required payment conditions have been satisfied and confirmation has been issued by the applicable Supplier. We may decline, suspend, or cancel a Booking before confirmation where there is a reasonable basis to believe that fraud, unauthorized payment activity, material misinformation, or payment irregularities have occurred, or where a Supplier refuses or is unable to confirm the requested services.
7. Service fees
The Agency may charge Service Fees for consultations, itinerary planning, airfare research, ticketing, hotel/cruise/rental/tour reservations, booking modifications, cancellations, supplier liaison, and administrative processing. Service Fees are separate from Supplier charges and will be disclosed before or at the time of sale. Unless otherwise agreed in writing, Service Fees are non-refundable once work has begun or professional services have been rendered. Agency Service Fees compensate the Agency for professional advice, research, itinerary planning, consultation, administrative work, and time devoted to the Client’s request regardless of whether the Booking is ultimately completed or travel occurs.
8. Changes and cancellations
All changes, cancellations, exchanges, refunds, travel credits, vouchers, and booking modifications are governed by the applicable Supplier’s terms and conditions. We do not have authority to waive Supplier rules, airline fare conditions, hotel policies, cruise contract terms, or tour operator cancellation penalties. If you request changes after confirmation, additional fare differences, Supplier fees, and Agency Service Fees may apply. The Agency will use commercially reasonable efforts to assist Clients with Supplier communications but does not guarantee any particular outcome.
9. Charge-backs and disputes
Where a refund is payable by a Supplier, we are not responsible for delays caused by the Supplier, banks, payment processors, or other third parties. The Client agrees to contact the Agency in good faith before initiating any payment dispute or chargeback so that reasonable efforts may be made to resolve the matter. Nothing in this section limits any statutory rights the Client may have under applicable consumer protection or payment card laws.
10. Travel insurance
Shelduck Travel International Inc. may offer travel insurance products through authorized insurers and licensed insurance arrangements. All travel insurance coverage, eligibility, underwriting, exclusions, limitations, claims decisions, and policy interpretations are governed solely by the applicable insurance policy issued by the insurer. We do not provide insurance or legal advice. The Agency does not guarantee that any travel insurance policy will provide coverage for a particular event, circumstance, claim, or medical condition.
11. Document review
Upon receipt of any itinerary, invoice, ticket, voucher, confirmation, or other travel document, you must review it promptly. You are responsible for verifying traveller names, dates of travel, destinations, flight numbers, accommodation details, cruise details, car rental details, and special requests. You must notify us of any discrepancy as soon as possible, and in any event within 24 hours of receipt.
12. Limitation of liability
To the fullest extent permitted by applicable law, the Agency shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or economic damages, including loss of enjoyment, lost profits, lost business opportunities, additional travel expenses, or other consequential losses arising from or relating to any Booking or travel services. Where liability is established by a court of competent jurisdiction, the Agency’s aggregate liability shall be limited to direct damages arising solely from the Agency’s proven negligence or breach of contract and shall not exceed the amount permitted by applicable law or, where enforceable, the amount of Agency Service Fees paid in connection with the applicable Booking. Nothing in this section excludes liability that cannot legally be excluded.
13. Force majeure
We are not responsible for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, epidemics, pandemics, government orders, border closures, war, terrorism, civil unrest, strikes, utility or communication failures, cyber incidents, airport closures, fuel shortages, airline grounding, cyber attacks, ransomware incidents, telecommunications failures, or failures of third-party reservation systems. Where such events occur, Supplier policies shall govern any available remedies, including refunds, credits, rescheduling, or cancellations.
14. Communication and notice
You are responsible for monitoring the email address and telephone number provided to the Agency. Communications sent to the most recent contact information supplied by you shall be deemed received unless we become aware that delivery was unsuccessful. The Agency is not responsible for missed communications resulting from spam filters, junk mail settings, internet outages, telecommunications failures, inaccessible email accounts, full mailboxes, incorrect contact information supplied by the Client, or other technical issues beyond our reasonable control.
15. Intellectual property
All content published by Shelduck Travel International Inc., including text, itineraries, pricing presentations, brochures, graphics, logos, photographs, marketing materials, website content, and other proprietary materials, remains the property of the Agency or its licensors unless otherwise stated. No material may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
16. Dispute resolution
Before commencing legal proceedings, the Parties agree to make reasonable efforts to resolve any dispute through good-faith discussions. If the dispute cannot be resolved, either Party may request mediation in Calgary, Alberta before commencing litigation, except where immediate court relief is reasonably necessary or prohibited by applicable law.
17. Governing law
These Terms and Conditions are governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Any dispute, controversy, or claim arising out of or relating to these Terms or any Booking arranged by the Agency shall be subject to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada.
18. General provisions
These Terms, together with the confirmed itinerary and applicable Supplier documentation, constitute the entire agreement between the Client and the Agency regarding the services provided. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision on one occasion does not waive our right to enforce it later. We may amend these Terms from time to time. The version of these Terms in effect on the date a Booking is confirmed shall govern that Booking unless otherwise required by applicable law.